Average service price

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$ 589
Local move average
66% less than market avg.
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Review summary

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3.9
14 reviews

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Nat Pad
Dec 16, 2023
Local move within Phoenix, AZ

Unprofessional!

Very unprofessional company. Purchased a Groupon for 2 hours and scheduled a moving time and date. Movers were supposed to arrive from 11 am - 3pm but instead arrived 8:30 pm because they had to finish another job. OK, understandable. Whatever. We had paid a 3rd floor fee but since they were like 6 hours late we decided to use that time to bring most things they were going to move downstairs. They arrived and decided what they put on the moving truck and then when my husband went upstairs they called him to tell him they were “done loading truck, they were not going to take anything else, they were not going to work late on a Saturday” and then hung up! They finished the first job and were 6 hours late to move OUR stuff and still had the audacity to be this rude. We called Monday to speak to a supervisor who took a week to essentially tell is she’s sorry for inconvenience. We send her pics and everything and paid $600 for a crappy, incomplete service. After unpacking items things like dishes and some furniture were damaged. So…no they do not have a “soft touch” when it comes to moving. After reading other reviews it looks like they discriminate you for buying a Groupon and therefore don’t care about giving good service.

Move size: 1 Bedroom Home Service cost: $600

Jennifer Danniels
Feb 03, 2015
Local move within Arizona

Good Guys.

My husband and were very fortunate to have the excellent moving skills of Mike,James and Pete when we moved into our new home! The great experience started a few days ago when they called to do a quick pre-move, follow-up. They confirmed our move date and time,whether or not we would need packing help and a few last minute details. We were scheduled to move at 8 a.m. and the team showed up 10 minutes early at 7:50 to start setting up,which is perfect in my book! I was impressed at the lengths the went to wrap and protect our furniture and glass items. All the furniture was wrapped in cloths and plastic before taking it out our apartment. All the movers were professional,polite and very helpful. I highly recomend this company for all your moving and packing needs!!   #TIP They also provide packing materials at a lower rate than home depot or other packing material stores. Boxes,tape and matress bags were all cheaper to buy on move day from the movers.

Service cost: $780

Official company response

Thank you so much for your feedback! We take great pride in our customer service and appreciate your feedback!

Mark
Nov 02, 2014
Local move within Arizona

Shady Company.

Hired this company to help us move..just needed the man power not the trucks.  They changed the time several times.  Apparently since we were upset about the time changing they took it upon themselves to contract out the job to another company without letting us know (they say they tried by calling us but never left a message or anything).  The guys that did come (which we still thought were soft touch moving) were nice and helpful but the day after the move we noticed a dent in the fridge,  When we contacted Soft Touch Moving they then told us they contracted out the job to someone else and they were not responsible.  And the guys that did come out and helped us move say that it was not them it was us that dented the fridge.  1st time EVER using movers and will not use movers again.  Also would not recommend soft touch moving to my worst enemy (even though they didn't move us).  Just an overall shady company.

Service cost: $100

Official company response

We are sorry about your experience with your movers. We always pad and wrap all furniture and appliances at soft touch moving. We hope next time you will give us the chance to do it right.

Nick Lumbard
Nov 08, 2014
Local move within Arizona

"0utstanding Service".

Two "HIGH FIVES" for Soft Touch moving and packing! I found these guys on google and booked with them based on there great reviews. The scheduling was very pleasant especially since we had to change the date twice. They were very flexible and understanding. On the move day four large men showed up on time and got right to work. They were clean, neat and professional from start to finish! The padded walls, rails, doors used protection on my tile and hardwood floors. They wrapped all my furniture, glass, mirrors and numerous pieces of art in thick moving blankets.They moved our washer and dryer and even changed out the dryer cord when it didn't fit at our new home. They had stairs, tight corners and a long walk while all carrying all smilies! I felt at ease the entire time knowing these guys have experience. We have not found any damage and eveything arrived in perfect condition. As we unpack im still finding things like they bagged the pegs for my desk and labled them so it was very easy for me to figure out how to reassemble. They wrapped my items in plastic that I requested for storage at the beginning. They even moved and putt the bed skirt back on our California king that we didn't even notice they did until a few days later. W0W, that alone saved me a hernia from having to move the mattress with my wife! I can't express the respect I have for this crew, they did a fantastic job! Thank you Danny, James, Mike and Steve! "OUTSTANDING SERVICE".

Service cost: $1600

Official company response

Thank you very much Nick! We always love the positive feedback. We strive everyday at meeting everyone's expectations. We hope you have settled in nicely and please don't hesistate to call us in the future.

Thank you
Lisa.

Kelly
Nov 10, 2014
Long-distance move from Arizona to New Mexico

They Touched Me Softly.

I used this company to move my things from Arizona to New Mexico this week and they did a wonderful job! I am considering moving back just for the wondreful experience I had with Soft Touch Moving! They were extremly professional,polite,and well mannored gentlmen who were very down to earth,love there job and it shows! They picked up my furniture and storage unit at 8:00am and were at my front door in NM at 9:00am the next day. They unloaded and placed everything in the exact place I asked including the boxes! Nothing was broken,they wrapped all my glass in pads with tape and even hooked up my water line for my refrigorator! Above and beyond service,couldnt of asked for a better company for the job!

Service cost: $2833

Official company response

We are proud to read your review. We are happy we were able to fit you in at such short notice. We strive everyday to meet everyone's expectations. Enjoy New Mexico!

Thank you
Lisa.

Earl W.
Jul 19, 2015
Long-distance move from Arizona to New Jersey

Amazing Customer Service!

We hired Soft Touch moving to move from Arizona to Jersey City. They were on time and showed great professionalism in every aspect of our move! The scheduling was very easy and the communication was over the top! The men wrapped and padded our furniture loaded and got on the road. They gave me access to there GPS so could actually track there progress until they arrived at my house. They sent me emails with pictures. It was a awesome experience and I would recommend them to anyone moving!

Service cost: $10000

Official company response

We take great pride in our speedy delivery's.Communication is key on a long distance move. Thank you for your feedback!

Gregg Stultz
Oct 22, 2018
Local move within Arizona

Soft Touch Moving.

I have nothing but high praise for Soft Touch Moving. The first time I used them, they were referred to me by a friend who said they were great. They moved us from a packed four bedroom home into a temporary smaller home and two storage units. I couldn't believe how they got so much furniture and boxes packed tightly (but safely) into storage. The second move with Scott, Jose, and Mario was from the home and the storage units into our new home. They arrived on time and are professional and very friendly. They take care to wrap the furniture, as well as the doorways, to protect them, and in both moves, nothing has ever been damaged in any way. I would highly recommend them to anyone looking for a reliable and extremely professional company!

Move size: 4 Bedroom Home Service cost: $625

Thumbnail photo by Gregg Stultz of Soft Touch Moving Company
Tamara Mccord
Apr 14, 2020
Local move from Laveen, AZ to Chandler, AZ

BEWARE!! Never use this company!!

I went to Soft Touch Moving for moving services over the weekend. It was the worst experience of my life!! First off I was overcharged, and when I toldThem that I did not have that much money on my card and that I would have to get the cash from my old house and get the funds put onto a card. She then stated that she would keep her guys there and continue the clock running until I came back to pay. I told her that I did not feel this was fair and that I would call her back with payment. She then threatened to call the police for theft of services. I explained to her again that I did not even have the cash on me so there was nothing I could do right at that second, As I did not expect to be overcharged. She continued to be very rude and so I hung up in attempt to go to my vehicle go get the money and call in the payment. However when I went to my vehicle, she had remotely locked their truck so that I could not leave. I was blocked into my parking space. I had to have my father pay these charges over the phone in order to even be able to leave my residence. I did not want the police to show up to my new place. After my Dad paid these charges, she unlocked their vehicle. When I tried to call her to discuss the charges, she would not pick up the phone. I went up to the business to try to get a copy of my bill and what I signed. She stated that the charges were correct and there’s nothing that she was going to do about it and became quite belligerent. She closed the door while calling me a bitch at the same time. I Returned the compliment and she came back out of the building. At that point two other drivers are driving up so sheWent up to them saying that I was harassing her and to call the police. I politely explained to those two other workers that I was simply trying to get a copy of my bill and discuss my charges. They said they do not give copies of what I signed during the time of move andLisa said she would not give me a copy because I didn’t pay for your services my dad did. Which is not true I paid for the original amount and paid my dad back for the services he had to pay for due to me being blocked into my parking space. I told them that I was going to take them to small claims court and to be prepared to be served. Lisa became very upset and got into my face saying that I’m not going to do anything while waving both middle fingers back-and-forth in front of my face. She then started waving her hands in front of my face causing me to swap one of her hands away by instinct. I was then attacked by Lisa. While trying to pull us apart, one of their other workers pulled my hair and left a huge bruise on both of my arms. All of this occurred right in front of my child who is sitting in my vehicle. This is the most unprofessional company that I have ever heard of and nobody should ever have to use them. There is even a news story about them on AZ family news regarding them throwing a family’s belongings out onto the street and then lying about the reason on TV. Here is the Link.

Http://www.azfamily.com/tncms/asset/editorial/72cbd0a0-eb15-5fb4-a8d3-bb1c3427d5a7

I honestly don’t know how this company is still in business with Lisa there running their business.

Move size: 2 Bedroom Home Service cost: $500

Thumbnail photo by Tamara Mccord of Soft Touch Moving Company Second thumbnail photo by Tamara Mccord of Soft Touch Moving Company
Amire Abdual
May 14, 2021
Local move from Chandler, AZ to Gilbert, AZ

Don’t let the name fool you!

I can’t say enough good things about this company! We are a Navy family, so we move quite often. This is our 6th move, in 7 years. Lisa was our moving coordinator for this one. She came to our home and did a thorough walk through with me & my wife. She answered all of our questions and even offered some great tips that we would have never thought of. Lisa is very experienced in the moving world and we were honored to have her help. She helped make this move the easiest one yet! Our moving truck showed up on time, which is a 1st based on all our prior moves. The guys were great, Nick, Robert, Sammy & Jose are true professionals at there trade. I was very impressed in how clean and neat there truck was. We felt very much at ease as they were extremely polite and happy to be moving. The guys told us they look at there job as a sport, they get paid to work out! There attitude set the pace for the entire day! There vibe was consistent even when there were some frustrating situations. We had some heavy furniture upstairs at our old home that definitely took some muscles! We are very happy to have found soft touch moving and we will most definitely be using them the next time we move! We have already referred them to friends who have also experienced what a great move is all about! I want to thank everyone from Soft Touch even the guy who delivered our boxes prior to our move, but cannot remember his name. Thank you! We have found our forever movers and we will definitely give the highest recommendations to anyone moving in the future. Give them a call, you won’t be disappointed. Thank you so much again!

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

Move size: 3 Bedroom Home Service cost: $990

Thumbnail photo by Amire Abdual of Soft Touch Moving Company Second thumbnail photo by Amire Abdual of Soft Touch Moving Company
Robin Grimaldi
Jul 14, 2017
Local move from Mesa, AZ to Scottsdale, AZ

IF you need a moving company, you'll love this one!!

I'm glad I didn't listen to the review that complained about this company. They were on time and did everything possible to make the transition an easy one. Soft touch moved furniture from a home for a consignor of mine. I own a resale & consignment shop. I was very impressed with Scott and his team with not only how carefully they packed all the furniture up for my consignor but how they took extra special care to make sure everything was delivered in excellent condition. If you need a mover, I HIGHLY recommend Soft Touch for a great moving experience. If there were more stars, I would give them to this company. Kudos to them for their help.

Move size: Partial Move Service cost: $500

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Company Info

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Their address is 2015 E. 5th st. Suite #11, Tempe, AZ, 85281, but movers usually cover a much larger area.

Company Notes

At Soft Touch Moving & Packing we strive to exceed your expectations every time we make a move all with the lowest prices affordable! Our trained teams of experienced movers will customize our service to your specific needs. We can move anything from special packing of fine china to moving a piano to a fifth floor! If your moving across the street or across the country we are always happy to give you the soft touch experience!

Licenses & Certificates for Soft Touch Moving Company

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the Soft Touch Moving Company license numbers for the government record information:

ICC MC number: not provided

US D.O.T.: not provided

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is Soft Touch Moving Company cost for local moves?

We have calculated an approximate local moving market average price from 103 reviews of people moving within Arizona to be $1735.

From 10 local reviews for Soft Touch Moving Company, we have calculated an average moving cost of $589 for local moves.

This could mean that Soft Touch Moving Company is cheaper with about 66% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Soft Touch Moving Company. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Soft Touch Moving Company - a professional company located in 2015 E. 5th st. Suite #11, Tempe, AZ, 85281. Discover Tempe, Arizona moving companies.

*MoveAdvisor may not be affiliated with Soft Touch Moving Company and the estimates may be provided from other professional movers in our network.

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